Frequently asked questions
Unfortunately, we cannot give a specific time frame. However, on average our wait time is approximately 8- 10 weeks. This is due to our service being in high demand at the moment. We will always do our best to reduce wait time where possible.
Please note: Average wait times may vary, and can exceed the number stated above.
If you feel you need urgent support, please see our crisis page for more details.
The initial assessment is an opportunity for one of our wonderful therapists to gain more information about your current situation.
This will allow tailor the support we can offer to you. This makes sure we can allocate you to the most appropriate therapist.
We will also ask in this initial assessment what preferences you may have in regards to the gender of your therapist and how you would like the sessions to be facilitated. eg. online, face-to-face or telephone.
YESS are a confidential service, which means that what you share with your therapist in your counselling sessions will stay between the two of you and stay within our organisation.
Details of what is discussed in your sessions will not be disclosed to anyone outside of the service, including your family, friends, school, workplace etc.
Yes, we do indeed. Our services are available for anyone from the age of 5 and upwards.
Did you know we used to be called Youth Emotional Support Service? This was when we worked with people up to the age of 25. However, we now support people children, young people AND adults. Everyone is welcome here at YESS!