Crisis Support

Please be aware that Your Emotional Support Service is not a Crisis Service.

If you don’t feel you can keep yourself safe right now, please seek immediate help by calling 999 and asking for an ambulance to take you to your nearest Accident and Emergency.

National Suicide Prevention Helpline.

0800 689 5652

A 24/7 confidential & supportive listening service for people aged 18+ with thoughts of suicide.


116 123 Free helpline offering 24-hour emotional support 7 days a week. Confidential, non-judgemental emotional support for people who are experiencing feelings of distress or despair, including those which could lead to suicide.

Mental Health Access Team

0300 123 0907 (option 1) The single point of contact and access for all North Staffordshire Combined Healthcare NHS Trust services. The Access Team provides 24/7 cover for all mental health and learning disability services across Stoke-on-Trent and North Staffordshire.

Staffordshire Mental Health Helpline

Call – 0808 800 2234
Text – 07860 022821

Online chat
 A mental health helpline offering emotional support for people aged 18+ who are concerned about their mental health or that of someone they know.  Operates 365 days a year from 7 pm to 2 am weekdays and from 2 pm to 2 am weekends.

Give us a Shout

85258 The UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

NHS 111


A 24-hour 7 days a week telephone helpline for all health enquiries.